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Cloud Telephone Systems

Nfon UK is the UK branch of Nfon - Europe's Leading Cloud Telephone Provider.

NConnect

Why Join-IT use Nfon

Three reasons we chose to supply the Nfon product:

  • 100% uptime since November 2009

  • 30 day rolling contracts

  • Fairest pricing on the market - flexible costs for scalable solutions

nconnect_features
Features of Nconnect

Fixed Mobile Convergence (FMC)

 

Simply link your mobile to the cloud telephone system: FMC by NFON turns your smartphone into a full-fledged extension. Use all high-end features and phone mobile using your office number – throughout the UK.

 

  • One number concept: Just one number for everything.

  • For any operating system: iOS, Android and BlackBerry

  • Select any mobile service provider, FMC is network independent.

  • Mobile phoning throughout Germany using your office number.

Computer Telephony Integration (CTI)

 

With CTI you phone by soft phone on your computer whilst all information from your customer database is also displayed on your monitor. Regardless whether you're at the office, your home office or travelling with your laptop.

 

  • Simply phone from your computer using your office number.

  • Link any CRM software via TAPI interface.

  • Dial any number from Outlook with just a click.

  • Important customer data promptly available on your screen.

Fax and E-Fax

 

In addition to supporting legacy fax machines, you can now send and receive faxes from the comfort of your computer: Faxes can be sent via a provided client and received as e-mail attachments (PDF). 

 

  • Employees can be reached directly even when on the road

  • Simply send, receive and archive faxes on your computer

  • Every employee is directly available with his/her own fax number

  • Integrates with conventional fax machines using ATA adapters

  • Supports CAPI-based fax servers such as Ferrari or Tobit (DavidFX)

Call Management

 

Control an unlimited number of incoming and outgoing calls yourself. The numerous call management functions allow all extensions to be individually organised and efficiently connected.

 

  • Selective definition of direct outward dialling by extension

  • Status of individual extensions indicated on device

  • Announce, hold and toggle calls

Call Forwarding / Do Not Disturb (DND)

 

Individually determine who will be routed where and when. The Do-not-Disturb (DND) function also allows you to concentrate on your work, without the unnecessary disruptions.

 

  • No limitations in call forwarding targets

  • Fixed call forwarding indicated on the device

  • DND / "Do-not-Disturb" function

Call Groups

 

Add any number of extension to a call group. A common direct dial number makes all extensions equally available.

 

 

  • Any number of call groups per system

  • Configure any size call groups

  • Individual call forwarding for the respective extensions will be ignored

  • Call forwarding any defined time interval

Site Linking

 

When in the past different locations required telephone systems we now integrate it all in one system.

 

  • Link up to 1,000 telephone numbers from any UK prefix

  • Optionally: Linking international locations and telephone numbers

  • Integrate parties outside office locations

  • Integrate multiple locations into one system

Call ID / Block Caller ID (CLIP-CLIR)

 

Gain an overview of incoming calls. You decide who will see your telephone number and who won't.

 

  • Show telephone number for incoming calls

  • Store the exchange line used to call logs

  • Indication of group calls

Answering Service / Voicemail

 

Your professional voicemail system organises and structures missed calls. Manage announcements directly via the website.

 

  • Retrieve voice messages by telephone or e-mail

  • New voicemails indicated on the device

  • Remote retrieval protected with individual PIN

Address Book

 

The virtual address book allows for company-wide access to contacts.

 

  • Central phonebook by customer

  • Differentiate between generally visible entries, visible to specific groups, and personal entries

  • Import option in CSV format

Conference Calls

 

Conference calls can be scheduled and held quickly and easily without administration and set-up effort.

 

  • Any number of conference rooms per site

  • Conferences with up to 50 internal and external parties

  • Separate PIN authentication for conference host and conference parties

  • Manage and view conference participants via On-Line management portal

Queues & Interactive Voice Response (IVR)

 

The NCONNECT Cloud Telephone System automatic call distribution routes all calls precisely to their configured end point: to a queue, an interactive voice dialogue, your voicemail or an available employee. And using time control you determine when this will happen.

 

  • Change and modify all settings from your own computer.

  • Set up any number queues and voice dialogues.

  • You specify when and how all calls will automatically be distributed.

  • Your company is always available, the line is never busy.

Time Controlled Call Routing

 

Here you define when incoming calls are routed to specific contacts (also known as Time-of-Day Routing).

 

  • Any number of time controls per system

  • Define intervals for call routing

  • Define exception days for call routing

Automated Switchboard & Interactive Voice Response (IVR)

 

Our IVR system will route your contact to the target through custom voice announcements.

 

  • Up to 13 options per dialogue level (0...9, *, # and time-out)

  • Flexible handling of incoming calls

  • Any series level for voice dialogues

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