The NFON Cloud Telephone System with its extensive queue functions offers office telephony and call center functionality in one.

 

• Any number of queues and collective lines per system

 

• Custom, initial and periodic announcements

 

• Custom hold music per queue

 

• Automatic call routing to free or logged in agents 

 

• Call routing by various criteria (all at once, round robin, random, longest break first, lowest load first)

 

• Freely defined wrap-up time for agents

 

• Exceptions for timeout and if no agents are logged in

 

• Optional caller hold time announcement to agent

 

• Optional custom announcement to agent per queue, e.g. queue name

 

• Optional announcement of queue position to caller

 

• Log in to queues from mobile devices

 

• Agent weighting (penalties). Allows agent skills to be illustrated for various queues

 

• Queue weighting (e.g. VIP customers)