With the NFON Cloud Telephone System’s Intelligent call routing(ACD) send all calls exactly where they belong: to an open employee, interactive voice response (IVR), voicemail or a queue.

 

• Any number of interactive voice responses per system

 

• Custom prompts

 

• Up to 13 choices per dialogue level for standard interactive voice responses (0…9, *, # and Timeout)

 

• Use any target on the system for each choice (groups, queues, IVR, extensions, etc.)

 

• Assignment of skill levels and degree of specialisation for group members (Skill Based Routing)

 

• Multi-digit interactive voice responses allow a target to be reached by entering multiple digits (e.g. “123”)

 

• Interprets numbers entered in multi-digit as a directly dialed extension. This routes the caller to the extension dialed (American Switch Board).

 

• Linking of interactive voice responses